Welcome

Appointment Protocol and Check-In Form

At The Branson Veterinary Hospital, we understand that your time is valuable. To expedite the check-in process, please complete our Client Registration Form we ask all clients to schedule appointments in order to allow ample time for all patients to receive a respectful amount of doctor care. Unstable pets that need emergency care are always top priority, which is why occasional appointment delay is inevitable. We do try to make a sincere attempt to see all patients on time and make adequate time for each client’s questions and concerns. In consideration of all our clients and patients, clients who do not arrive on time may be asked to wait for an available doctor or asked to reschedule.

Patient Arrival

For your pet’s, and the safety of others, all dogs must be on a leash, in a carrier, or held to ensure that they are properly controlled while in our lobby or at our facility. All cats should be presented in an appropriate carrier.

If your pet is well mannered, we encourage you to weigh them on our lobby scale prior to the appointment.

Health Certificate Check-List

If you are scheduling an appointment because you are traveling with your pet and require a health certificate, please complete the Health Certificate Check-List prior to your appointment.

Please be aware that depending on your destination you may be required to update vaccinations, have specific testing completed, or a microchip placed prior to departure. We suggest that you be familiar with what is required for your desired destination prior to ticket purchase. You may visit https://www.aphis.usda.gov/aphis/pet-travel to find up to date information on what is required for your destination.

Click here for the Hawaii Travel Check-List

Prescriptions

Veterinarian-Client-Patient Relationship

Missouri Veterinary Medical Board regulations requires a licensed Veterinarian to have performed a physical exam on each individual pet within a years time, under the current owner, to prescribe medications, refill prescriptions, authorize prescription requests, or perform medical treatments and surgeries.

Refills

We ask for at least 24 hours notice when requesting prescription refills. Most medications do require a doctors authorization, so we appreciate your patience and understanding in waiting for the appropriate doctor to authorize your request. Some medications do require routine blood work ups or recheck exams be done prior to refills, so it is important to be up to date with that is expected prior to prescription request.

Return Policy

Prescription products that have not been tampered with are acceptable for return. We do not accept open liquids, treats, or shampoos for return. Our flea, heartworm, and glucosamine treats may be returned if your pet has a reaction to the medication or if they will not eat it. We do have to file an incidence report with the manufacturer of these products for these returns and appreciate your patience with this process. Foods purchased at our facility, be it canned or dry food, may be returned whether opened or not.

Privacy

We recognize the importance of protecting the personal privacy of our clients and patients. At no time is any information given out about the client or the pet without the consent of the owner. If you would like to grant access to your pets’ medical record to someone or an organization other than those listed on your account, please do so in writing (email is acceptable).

This statement includes dog walkers, pet sitters, animal shelters, family members, etc.